Hey everyone, Giuseppe Grammatico here, your Franchise Guide! Welcome back to the Franchise Freedom Podcast. I’m thrilled to have you join me for another insightful conversation aimed at helping you navigate the path from corporate life to the rewarding world of franchise ownership.
Today, I have a fantastic guest, Rebekah Horowitz from the Rep’M Group. We encountered a few technical hiccups getting started, but like any good business venture, we adapted and overcame! Rebekah brings a wealth of experience from both the corporate world (including Johnson & Johnson) and the franchise industry, particularly in operations and franchisor support. Her perspective is invaluable for anyone seriously considering investing in a franchise.
Before we dive into Rebekah’s insights, remember, if you’re feeling overwhelmed by the sheer number of franchise options or just unsure where to begin your journey, I’m here to help. Visit ggthefranchiseguide.com to book a free, no-obligation consultation call directly with me.
Now, let’s get into the core of our discussion with Rebekah!
From Corporate Grind to Franchise Operations: Rebekah’s Journey
Rebekah’s entry into franchising wasn’t planned; it was a pivot from the highly structured corporate environment at Johnson & Johnson into the “wild west” (as she described it) of franchise operations with Driven Brands. This transition, though unexpected, ignited a passion that has kept her in the franchise world ever since.
“It completely changed the trajectory of my career and my life. And I have stayed in franchising ever since.”
Her experience spans various facets of the industry, culminating in her current role leading the Scale’M division at Rep’M Group. Rep’M Group is a multifaceted organization supporting franchisors through branding (Brand’M), real estate/construction (Build’M), franchise sales (Grow’M), and Rebekah’s area, operational consulting and support (Scale’M). She works directly with franchisors to ensure they have the systems and resources needed to effectively support their franchisees, especially during periods of growth.
Franchising Your Business vs. Buying a Franchise: Key Differences
While most of my listeners are prospective franchisees, we briefly touched upon the considerations for business owners thinking about franchising their own concept. Rebekah highlighted critical questions aspiring franchisors need to ask:
- Why Franchise? Understand the pros and cons versus corporate expansion.
- Is the Concept Franchisable? Does it have strong unit economics and a model suitable for replication?
- Is it a System, Not Just a Company? Can the success be replicated by others without industry experience, relying on documented processes and systems?
- Are You Ready for the Shift? Franchising requires a different skillset – focusing on coaching, support, and system refinement rather than just running your original business.
This distinction is vital. A successful local business doesn’t automatically translate into a successful franchise system.
Red Flags for Prospective Franchisees: What to Watch Out For
Transitioning to the franchisee perspective, I asked Rebekah about common red flags candidates should look for when evaluating a franchise business opportunity. Her insights were spot-on:
- Promises vs. Proven Reality: “If current locations or current franchisees can’t validate what the brand is selling… If all the promises are what will happen and not actually what has been working.” Be wary if the franchisor emphasizes a “2.0 model” or future plans that aren’t yet implemented or proven by existing franchisees. You need proof the core model works now.
- Brand New Leadership Team (Especially in Established Brands): “If everyone on the leadership team is brand new and is really new to that particular company and that particular industry… and there’s no one who actually understands the culture… the DNA of the brand.” While acquisitions happen, a complete overhaul of leadership without retaining core historical knowledge can be a warning sign. Ask questions about the transition and continuity.
- High Unit Turnover (Item 20): Pay close attention to Item 20 of the FDD, which details unit openings, closings, transfers, and terminations. “If you’re seeing more than, let’s say even 5% of the system turning over on a regular basis… that’s something that you’re gonna wanna ask about.” High turnover could indicate systemic issues, dissatisfaction, or unrealistic expectations. Dig deeper to understand the reasons.
The Crucial Step: Franchisee Validation (Don’t Skip It!)
Rebekah and I both strongly emphasized the importance of franchisee validation – speaking directly with existing owners. It seems obvious, yet many prospective franchisees surprisingly skip this vital step.
“Our whole system is built on validation at Rep’M… there is no candidate who even makes it to Discovery Day without stopping invalidation to talk to, if possible, both the leadership team on the brand and existing franchisees.”
When talking to franchisees, Rebekah suggested asking questions beyond the basics:
- What surprised you? What was different (good or bad) than you expected before signing?
- What was harder/easier than you thought?
- Would you do this again? (A critical gut-check question)
- Would you recommend this to someone you care about?
- Who is a good fit for this business? Who is not? (This reveals insights about the required personality, skills, and daily realities).
Remember, you won’t hear 100% sunshine and roses. Business has challenges. Listen for themes, understand the context behind any negative feedback (Is it the system, or did the franchisee not follow it?), and see if the overall picture aligns with your expectations and capabilities.
Finding Your Fit: Culture Matters
Beyond the numbers and systems, finding the right cultural fit is essential for a long-term, successful partnership (remember, franchise agreements are often 10+ years!). Rebekah shared:
“You wanna be in a place where not just you like the brand… but where you like the people and you can envision yourself being a part of the family and a part of the culture… Those things become important. You know, it is not just, hey, I think this can make money.”
Attend Discovery Day (if offered), interact with the corporate team, and talk to multiple franchisees. Does the “vibe” feel right? Do their values align with yours? Can you see yourself collaborating and growing with these people for the next decade?
Final Advice: Seek Guidance & Focus on Fundamentals
For those executives on the sidelines, feeling overwhelmed about where to start, Rebekah offered two key pieces of advice:
- Use a Consultant: “For so many people using a consultant is such a better way than trying to dive in alone… talking to a consultant, you know, a good consultant is a really good place to start.” An experienced franchise consultant understands the landscape, asks the right questions, and helps narrow down options based on your specific goals and profile.
- Focus on Fundamentals: “Don’t get caught up with the fancy trimmings or the flash in the pan… It really is about the fundamentals of the business and trusting your gut.” Does the core business model make sense? Do you understand how it makes money and acquires customers? Do you believe in the product/service and its differentiation? Stick to the basics before getting swayed by hype.
Final Thoughts
Rebekah’s operational background and experience working closely with franchisors provided a unique and valuable perspective. Her emphasis on due diligence, understanding the real franchisee role, validating the model with existing owners, and ensuring cultural fit are all critical components of making a smart franchise investment decision.
Don’t let the overwhelming number of options paralyze you. Take the first step, seek expert guidance, and focus on finding a business that aligns not just with your financial goals, but with your skills, personality, and long-term vision.
Ready to start your exploration with expert guidance?
- Find the franchise that is a right fit for you: https://ggthefranchiseguide.com/right-fit
Fun Fact: Rebekah Horowitz, a seasoned franchise operations expert now based near Philadelphia, has a fun, unexpected credential from her past life in rural Oregon – she was once crowned a Potato Festival Princess, complete with tiara and parade float!
