Hey everyone, Giuseppe Grammatico here, your Franchise Guide! Welcome back to the Franchise Freedom Podcast. We’ve been diving into various aspects of franchise ownership, from legal reviews to funding options. Today, we’re tackling a crucial element for any business’s visibility and growth: Search Engine Optimization (SEO), especially for local franchisees.
I’m thrilled to have a very special guest, Lonnie Jones of Local SEO Help, joining me. Lonnie’s journey into SEO is fascinating – he’s a numbers guy with a finance and accounting background who taught himself SEO to grow his own online businesses. Now, he’s a sought-after expert helping franchises dominate their local markets.
Before we jump into Lonnie’s expert advice, remember, if you’re exploring the idea of investing in a franchise and need guidance, I’m here for you. Visit ggthefranchiseguide.com to book a free, no-obligation call.
Now, let’s unpack the world of SEO with Lonnie!
From Accountant to SEO Guru: Lonnie’s Unique Path
Lonnie’s story isn’t that of a typical marketer. He started as an accountant, sold his firm, and then, intrigued by the burgeoning internet, started an online business.
“I don’t really consider myself a marketer. I’m a numbers guy… I learned SEO from my own business… The difference was there’s no one for me to turn to.”
Out of necessity, he dove into SEO, found success, and eventually, others started seeking his help. What began as helping friends evolved into a full-fledged agency, Local SEO Help, specializing in the franchise space. His business-owner-first perspective brings a practical, results-driven approach to SEO.
Beyond “Pillars”: Understanding the Modern Marketing Landscape
I started by asking Lonnie about the traditional “pillars” of marketing. He offered a more holistic view:
“I think the problem with calling it a pillar is it silos all these different channels… If you think about before the internet happened, how do people see you as a business? They would see a billboard… a truck… hear your neighbors discussing you… watch tv… hear it on the radio… When you translate that into the internet, it’s just the same thing. They’re just new versions of that.”
The goal is to be visible where your customers are, whether that’s Google search, social media (organic and paid), email, SMS, or even emerging channels like voicemail drops. It’s about creating multiple touchpoints.
The Evolving World of SEO & the Impact of AI
The SEO game is constantly changing, and the rise of AI is the latest significant shift. I asked Lonnie how AI is impacting SEO and what franchisees need to know.
“When AI comes into the picture, it’s the same thing, it’s just a way more advanced competitor… It just means that I need to put energy into figuring out what that new robot needs to see… for my clients to then be seen and be found.”
Lonnie noted that AI is currently affecting informational searches more heavily, providing direct answers. However, for local service searches (e.g., “roofing company near me”), AI, like Google, still relies on a variety of signals. While AI can process vast amounts of website data, differentiating between numerous local businesses requires looking at:
- Third-party validation: Reviews (and their sentiment), mentions in forums, social media discussions.
- Hyperlocal relevance: Demonstrating deep ties to the specific community you serve.
The key takeaway? While the algorithms evolve, the fundamentals of providing value and establishing local authority remain crucial.
SEO Strategies for Busy Franchisees: Where to Focus Limited Time
Many franchisees, especially new ones, are juggling numerous responsibilities. If you only have a few hours a week for SEO, Lonnie offered this advice:
- Consistent Content Creation (That You Enjoy):
“You gotta have content out there… Find what you’re comfortable with and just start with what’s easy for you. Don’t force yourself into generating content or doing things that you’re not comfortable with.”
Whether it’s a podcast (like this one!), blog posts, videos, or social media updates, find a medium that suits your style and commit to it. Lonnie himself created the Franchise SEO Masterclass (available free on franchisors.com – we’ll link it in the notes!) as his way of sharing in-depth knowledge in a video format. The goal is to provide valuable, informative content relevant to your industry and local market. - Hyperlocal Focus & Real-World Engagement:
This was a game-changer for me. Lonnie emphasized that for local franchisees, it’s less about becoming a national expert on your industry (the franchisor should handle that) and more about establishing deep local relevance.
“You just need to establish the fact that you are operating in your city… What you’re really doing is… be hyperlocal and add a bunch more words about the points of interest in Scottsdale [for example]… things that only people in Scottsdale would recognize.”
This applies to your website’s location page and, critically, your Google Business Profile (GBP). Lonnie’s advice:- Optimize your GBP: Fill it out completely with accurate, local information.
- Hyperlocal Photos: Take pictures of your wrapped vehicles in front of local landmarks, at community events, etc. This visually confirms your local presence to Google and potential customers.
- Local Networking & Collaboration: “Be the mayor of your town.” Join the Chamber of Commerce, collaborate with other local businesses, sponsor local events. This real-world activity often translates into online signals (mentions, links, reviews) that AI and search engines pick up.
- Crucial Point on Content: Lonnie warned against franchisees creating generic industry content (e.g., “how to fix a roof leak”) on their local pages if the national brand already covers this. This can create internal competition and confuse search engines. Focus your local content on what makes your specific location unique and relevant to your community.
Franchisor vs. Franchisee Marketing: Working in Harmony
A common challenge is aligning national (franchisor-led) marketing efforts with local (franchisee-led) initiatives. Lonnie stressed the importance of a strategic, coordinated approach:
- Franchisor Role (National SEO): Establish broad industry expertise, create high-quality national content, and build overall brand authority.
- Franchisee Role (Local SEO): Focus on hyperlocal relevance for their specific service area, optimize their GBP, gather local reviews, and engage with the local community.
When the franchisor allows local optimization of franchisee microsites (and Lonnie strongly advocates for this), it empowers franchisees to significantly boost their local visibility without conflicting with national efforts.
Success Stories: The Transformative Power of Strategic SEO
Lonnie shared a powerful example of a franchise brand with 50+ locations that had been working with a major agency for seven years with minimal SEO results. After Lonnie’s team took over, implementing strategic local optimization and cleaning up existing issues:
“Long story short, we did a pilot with five Zs and just those five shot to, they were generating 50, 60 leads a month… 18 months into the campaign… I think we were generating seven to 8,000 leads a month [across the system].”
This dramatic turnaround highlights that it’s not just about “doing SEO,” but about doing the right kind of SEO, tailored to the unique structure of a franchise system and the needs of local markets.
Final Thoughts: Content, Community, and Consistency
Lonnie’s insights reinforce that effective SEO for franchisees isn’t just a technical exercise; it’s about:
- Creating Valuable Content: Find a sustainable way to share your expertise and connect with your audience.
- Building Local Authority: Become a recognized and trusted presence in your community, both online and offline.
- Being Consistent: SEO is a long-term play. Consistent effort over time yields the best results.
Don’t let SEO feel like a black box. By understanding these core principles and focusing on genuine local engagement, you can significantly enhance your franchise’s online visibility and attract more customers.
Fun Fact: Lonnie Jones lived in Mexico for 10 years and still has a house there! However, despite his immersion, he admits he never quite mastered Spanish, relying on his bilingual wife and, more recently, Google Translate. He’s hopeful for future AI-powered real-time translation!
