Welcome to another episode of Franchise Freedom! Today, Giuseppe Grammatico is joined by Henry Lopez to talk about the proper way to converse with clients, which Henry and Giuseppe both have a lot of experience with and mostly share what they learned by recognizing how certain aspects of the conversation feel. These kinds of impressions are what they both use to communicate effectively without making their clients uncomfortable with their deal. This episode also contains other tips that may be applied when speaking to potential clients so stay tuned!
In this episode, you will learn:
- The value of customer service and experience
- Focal points on delivering remarkable customer experience
- Things to avoid in a conversation with a client
- Importance of communication inside and outside the group
- Knowing what the customer needs, for a tailor-made solution
- and so much more!
About Henry Lopez:
Henry is a serial entrepreneur, small business coach and consultant, and host of a top-rated The How of Business podcast show. Henry has over 35 years of diverse business experience, including successful careers in the information technology industry, sales, sales training, and business ownership. Henry has been involved in 12 different businesses, since buying his first business in 1991. Henry has bought and sold businesses and has also developed his own new businesses, including franchises. His businesses span various industries including restaurants, real estate investments, salon suites, software, travel, shared office space & coworking, car washing, and small business coaching and consulting. Henry currently resides in Jensen Beach, Florida with his wife Pam.
He is currently the Managing Partner of Levante Business Group (supporting entrepreneurs and small business owners and producers of The How of Business podcast), co-owner of L3 Destinations (a Travel Agency co-founded with his wife), and a minority partner and investor in Office Evolution of Plantation (executive suites and co-working business center franchise location).
Find Henry Lopez on…
Free Download: 6 Steps to Deliver Remarkable Customer Service